Booking Terms and Conditions

Definition

Activity - Refers to any Club, Activity, Course, Camp or Event organised and delivered through any member of in2play.

Terms and Conditions - Refers to the terms enclosed in this document and any other document referred to within it.

Bookings

Bookings are subject to these Terms and Conditions together with our website terms and conditions which are hereby integrated.

For safety reasons we can only guarantee a place on ANY Activity to those booking in advance. Those that arrive on the day will not be guaranteed a place on the activity.

Bookings are accepted on a first come first served basis and may be subject to minimum and maximum numbers. For safety reasons, all booking forms must be completed in full and returned in advanced of the course/activity commencing. Where forms have not been correctly completed in2play will not be held liable.

Before booking please ensure your child is able to attend the Activity and meets the conditions for such Activity as listed on our website. We will not be liable for a child's inability to complete a course/activity if they are not physically capable and suited to the demands of the course/activity.

All prices are inclusive of VAT.

Refund Policy

All bookings and payment protection are subject to the right to cancel* in writing (via our contact form) within fourteen (14) calendar days from the date you place the booking. If you cancel within this period, your full payment will be returned.

Outside of this fourteen (14) day period all bookings are final and non-refundable.

If you want to change the booking please notify us as soon as possible giving full reasons why. in2play will at its discretion try and accommodate any request to change a date or venue, please note any change will be subject to an administrative fee and no changes can be made with less than 48 hours notice.

in2play reserves the right to temporarily or permanently exclude participants who are disruptive or continuously disruptive when attending any of our courses or activities. No refund will be paid in the event of such an exclusion taking place.

in2play will not issue refunds on the basis of participants not being able to grasp or develop the specific skills taught on any of our courses/activities, nor will we issue refunds to participants who no longer wish to attend a course/activity for any reason.

There is no automatic right of refund due to cancellation under our policy to include;

* cancellation or rearrangement due to any issues relating to acts of nature, extreme weather conditions, travel bans, or government acts, regulations such as a ban on public or social gatherings, school closures or any form of travel restrictions.

Please note this is not an exhaustive break down or list.

Film/Photography

in2play may from time to time take photographs/film of any in2play activity, the use of this data is solely for the purpose of promoting and publicising in2play activities through our literature, website, social media, press and TV.

Parents/guardians that do not wish for their child to be photographed/filmed must make in2play aware of this at the time of booking or in writing before the Activity starts (where possible we will inform parents/guardians at the start of an Activity).

in2play will hold all personal data in accordance with its Privacy Policy.

Promotions

in2play may from time to time offer promotions, in the event that you have been issued with a promotional code, this code must be redeemed and used in accordance with both the terms and conditions of that promotion and these Terms and Conditions.

EHCP/Behaviour or Additional Needs

If a participant has a EHCP or has any behavioural or additional needs, these must be fully disclosed at the time of booking via the booking form on our website AND to the lead coach on the activity or at the venue. Please see our behaviour policy for details.

Medical information

Any medical conditions that any participant may have must be fully disclosed at the time of booking in writing to in2play at registration and to the lead coach on the activity or at the venue.

Please note, in2play can only store life saving medication, e.g. inhaler/epipen. Please see our medication policy for details.

Child Protection

All in2play coaches hold current child protection and DBS certification. In the event that a child makes a disclosure or a member of staff believes that the child is suffering from abuse we will act in accordance with our child protection policy, a copy of which is available on request.

Health & Safety

A full risk assessment will be carried out before any activity takes place at a new venue. in2play head coaches hold a current emergency aid certificate issued by an appropriate body.

By agreeing to these terms and conditions you are providing consent for in2play coaches to administer any and all necessary first aid to your child as required at any time.

For safety reasons it is compulsory for all attendees to wear protective safety equipment when instructed to do by a in2play coach. in2play will not be liable for injuries or accidents caused by participants failing to follow clear instructions to wear appropriate protective equipment.

in2play reserves the right to refuse permission to participate for any child not wearing protective equipment.

It is the parent/guardian's responsibility to ensure appropriate clothing is worn and/or available for their child for the Activity being undertaken and weather conditions.

Programme Changes

In the event that in2play has to cancel an activity for any reason*, a credit note for the full value of the booking fee paid will be issued to the person who booked or alternative provisions to stage the activity at another time will be arranged and confirmed to all, if you are unable to attend at the alternatively arranged time and confirm this to in2play, in2play will issue with a credit note to the full value of the booking fee paid.

In the event of inclement weather, all in2play activities have suitable indoor areas to change, meet and eat lunch, and suitable indoor activities will be organised to replace the outdoor activities at the discretion of in2play.

There is no automatic right of refund due to cancellation under our policy to include:

* cancellation or rearrangement due to any issues relating to acts of nature, extreme weather conditions, travel bans, or government acts, regulations such as a ban on public or social gatherings, school closures or any form of travel restrictions.

please note this is not an exhaustive break down or list.

Leaving an Activity

Any child that normally walks home unaccompanied from any activity will only be allowed to leave unaccompanied if a parent or guardian has provided written consent prior to the commencement of the Activity.

Complaints

In the unlikely event that you or your child are dissatisfied with the service we provide then please in the first instance raise it with the senior coach at the activity. He/she will deal will the problem in accordance with our policies and procedures.

If the problem is not resolved to your satisfaction then please write to our customer services team via our contact page within 7 days of child's attendance on the activity.

We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. Refunds will only be issued if in2play is proven to be in breach of these Terms & Conditions.

Personal Property

in2play cannot be held responsible for any loss or damage to any personal belongings whilst attending a in2play activity. Please ensure that no valuables are taken to any venue by your children.

Liability

in2play has Public Liability insurance. Other than in relation to death or personal injury where in2play or its staff is proven to be negligent, in2play liability to you is limited to the booking fee paid by you.

Late Collection Fee

At in2play Coaching, we prioritise the safety and well-being of every child in our care. To ensure a smooth and secure pick-up process, we kindly request your cooperation in adhering to our Late Collection Fee policy. We understand that unforeseen circumstances, such as accidents or traffic delays, may occasionally lead to late arrivals. In such cases, we kindly ask that you call one of our team members to inform us of the situation. This allows us to reassure your child and make necessary arrangements.

Please be advised that, a Late Collection Fee will be incurred for late pick-ups. While we acknowledge that rare situations may arise, we provide a grace period of 10 minutes beyond the standard pick up time. Late fees are structured as follows:

• 15 minutes late - Charge of £5.00
• 20 minutes late - Charge of £10.00
• 25 minutes late - Charge of £15.00
• 30 minutes late - Charge of £20.00
• For every 5 minutes beyond 30 minutes - Charge of £5.00

Birthday Parties and Events

We want you to have a fantastic time from start to finish. Our terms and conditions are here to make sure your child has the best party possible.

All bookings are subject to availability of dates and coaches.

A non-refundable deposit of £30 is required at the time of booking (when coach is confirmed).

The remaining amount (balance) must be received at least 7 days prior to the event date.

All participants must be between 5 and 13 years old. A maximum of 30 children is allowed.

Appropriate clothing and footwear must be worn by participants at all times.

The parent / guardian / organiser of the event must be present throughout.

In the unlikely event that we have to cancel the booking, any fees already paid will be refunded, or alternative dates may be offered when available.

Please note we do not provide a venue for the parties or events this will be down to the parent / guardian / organiser to source.

in2play does not offer any food at events.

Deposit is non refundable if the weather causes an outdoor party to be cancelled.

We can run the event indoors or outdoors as long as there is suitable space.

in2play will not be responsible for the setting and any safety risks eg not a secure site, dogs, members of the public, etc. We are there to provide activities, everything else is down to the parents / guardians / organisers.

Gift Vouchers

Gift Vouchers shall be treated as cash.

Gift Vouchers purchased via Website Sales can be purchased in £Sterling with a minimum value of £10 and a maximum value of £50.

Payment for Gift Vouchers can be made via VISA or MasterCard, debit or credit card.

To purchase a Gift Voucher add the Gift Voucher to your basket. When your order has been processed and we have taken payment, you will receive an email (within 24 hours from the time of purchase during normal business hours from Monday to Friday) with confirmation of your purchase and containing your unique code. in2play accept no responsibility for the customer inputting the incorrect email address to which the gift voucher should be delivered.

Risk will pass to the customer upon email delivery and title will pass upon receipt of payment in full. in2play has no liability for lost Gift Vouchers once risk has passed to the customer at time of email delivery.

If you do not have enough funds on your Gift Voucher to cover the total cost of your booking you can split payment between your Gift Voucher and another payment method. If you do have enough funds on your Gift Voucher to cover the total cost of your order, split payment will not apply.

If you use your Gift Voucher as split payment for a purchase (part Gift Voucher, part debit/credit card) and you subsequently cancel the booking, the Gift Voucher will be refunded first and the remaining balance will be refunded to the other method of payment originally used.

Once your payment has been received the following cancellation and refund policies apply under the following circumstances:

i. if a Gift Voucher has been delivered and still has the full balance on the Gift Voucher, a refund will be offered; or

ii. if a Gift Voucher has been delivered and part/all of the balance has been used, no refund will be offered

Any request for refunds can be made by contacting in2play.

The Gift Voucher will be valid for 12 months from the date of order. Any balance remaining will be deducted to nil and forfeited.

Gift Voucher quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately to in2play. in2play cannot be held responsible for any shortage or loss of any Gift Voucher not notified to in2play within seven working days of delivery.

Whilst the contents of the website are checked for accuracy, in2play cannot be held responsible for omissions or errors or any statements made on the site. Nor is in2play responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.

General Terms and Conditions

Website Access

Access to our site is permitted on a short-term basis and we reserve the right to remove or modify the services we provide without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual Property Rights

You must not use any part of the materials on our site for business-related purposes without gaining a licence to do so from us.

Website Content & Our Liability

The material exhibited on our site is provided without any assurances, conditions or guarantees as to its accuracy. Whilst every effort is made to update the content enclosed on this website, neither us nor any third party or provider make any representations or guarantees, and we shall not be bound by any information contained on our site.

Hacking and Viruses

We will not be liable for any loss or damage caused by a virus or other technically damaging material that may corrupt your computer equipment or other material due to your use of our site or to your downloading of any material displayed on it, or on any website linked to it.

You must not endeavour to gain unlawful access to our site, the server on which our site is stored or any server, computer or database linked to our site. You must not misuse our site by intentionally introducing viruses or other material that is malevolent or technically damaging.

Links From Our Site

Links to other sites and resources provided by third parties are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Information

These Terms and Conditions form the entire agreement between you and in2play.

By booking an activity with in2play you are acknowledging your full acceptance of these Terms and Conditions and confirm that you have not relied on any other representation other than those contained within these Terms and Conditions.

Copyright

All aspects of this website are copyright of in2play.